Privacy policy

1. What personal data do we process?

We collect and process only the data necessary for the website to function, to respond to user enquiries and to provide our services:

• Name, phone number and email address;
• Delivery address for goods or services (if needed);
• Data from communication with customer support and regarding enquiries;
• Technical data related to visiting the website, such as IP address and cookies.

2. For what purpose and on what legal basis do we process data?

• Performance of a contract and responding to enquiries: Personal data is used to manage customer enquiries, provide services and offer customer support.
• Legal obligation: Personal data is processed to fulfil legal obligations, such as accounting requirements (when a transaction takes place outside the website on the basis of an invoice).
• Legitimate interest: We analyse data on the history of services and enquiries to compile statistics, improve our service and resolve possible disputes.
• Consent: Newsletters and direct marketing messages are sent only with your prior consent.

3. To whom do we transfer personal data?

We keep your data secure and share it with trusted partners (processors) only to the extent necessary for the website and services to function:

• Transport service providers: Your name, phone number and address are passed on to a logistics partner (e.g. a parcel locker provider or courier) when necessary to deliver goods or documents to you.
• Accounting and IT support: Where necessary, we transfer data to our accounting service provider and to IT and hosting (server) providers.

4. Security and access to data

Personal data is stored on servers located within the European Union or the European Economic Area. Only those Allikoja OÜ employees who need it to provide customer support and resolve technical issues related to the website have access to personal data. We apply appropriate technical and organisational security measures to protect personal data against accidental or unlawful loss and unauthorised access.

5. Data retention

Data related to the history of enquiries and services is kept for 3 years from the last communication or transaction for the purpose of resolving disputes. When a customer account (if created) is closed, personal data is generally deleted. Under the Accounting Act, we are required to keep personal data contained in source accounting documents for 7 years.

6. Your rights

Customers have several rights regarding their personal data. To exercise your rights, please contact us at info@allikoja.ee. Allikoja OÜ will respond to requests regarding personal data within one month at the latest. You have the right to:

• Access and rectify data: Receive information about the data collected about you and request the correction of inaccurate data.
• Erasure and restriction: Request the erasure of your personal data or the restriction of its processing, except where we have a legal obligation to retain it.
• Object: Object to the processing of your data or withdraw consent given for processing.
• Data portability: Request the transfer of your personal data electronically in a commonly used machine-readable format.
• Dispute resolution: If you believe that your rights have been violated in the processing of your data, you have the right to file a complaint with the Estonian Data Protection Inspectorate (info@aki.ee).

7. Direct marketing and newsletters

We use your email address and phone number to send direct marketing messages and offers only if you have given your explicit consent. If you no longer wish to receive offers, you can unsubscribe at any time by clicking the link in the email footer or by letting us know at info@allikoja.ee.

8. Use of cookies

To serve users better, the Allikoja OÜ website uses cookies. A cookie is a text file that your browser saves on your device when you visit a website. It helps remember your preferences and collect statistics on website traffic in order to improve usability. We use persistent cookies that are essential for navigating the site; session cookies that remember your choices; and tracking and advertising cookies that help analyse user behaviour and provide more relevant content. You have the right to refuse cookies by changing your browser settings accordingly. Please note that if cookies are blocked, not all website features may work correctly for you.

9. Changes to these terms

Allikoja OÜ has the right to unilaterally update these privacy and data protection terms at any time to bring them in line with changes in legislation or the development of the website. All changes will be published on our website.